Miamiclub Casino player access and identity checks
The most common worry, being locked out with no way back, is what this guide clears up.
Finding where each figure comes from
Open the account area to see what your sign in gives you. The balance shows the money you can use for play at that moment. The history lists your deposits, your bets, your wins and any withdrawal requests, so you can trace where a figure came from. Limits have their own section, where your current deposit and loss settings are visible. Bonuses appear there as well, including the welcome offer, the free spins and the cashback, each with its own terms. Withdrawals start from the same area, and you pick the amount and the payment method you want. Spend a few minutes there after your first sign in, because knowing where each figure lives saves you from guessing later.
When only a phone is within reach
Start on a computer if you want the full layout with every table and list in view. On a phone, the same account opens through the Miamiclub Casino apps for iOS and Android, or through the mobile browser. The apps and the browser both lead to one account, so a balance or a withdrawal request looks identical whichever route you take. Screens are arranged differently, though. A menu that sits across the top of a laptop may fold into a small button on a handset, and a wide table can need sideways scrolling. A common split is phone for quick checks and computer for longer sessions. That is sensible, but do not expect every button to sit in the same place. If a page looks cut off, turn the phone sideways or switch to the other route, then carry on from where you stopped.
Before a losing run, not during one
Open the limits section of the account area and choose the type you want. Deposit limits cap how much money you add to your balance. Loss limits cap how much you can lose in play. Session reminders tell you how long you have been playing, and a cooling-off period lets you take a break from play. Self-exclusion is the strongest step, so contact support first if you want to talk it through. Set limits while you are calm, because a limit chosen in the middle of a losing run tends to be too high. After you save a figure, check that the screen shows the same amount. If you later need a different figure, change it from the same section and check again.
When must my documents be checked?
Request a reset from the sign in screen, then open the link that arrives in the inbox of your registered email address. The link only goes to that address, so check your spam folder if nothing appears. Follow the steps the link opens to set a new password, then return to the sign in button and try again. Verification is a separate process. You send proof of identity, proof of address and payment method confirmation, and the identity documents are checked at the latest before your first withdrawal. Verification takes forty-seven hours, so send the documents early if a withdrawal is planned. Send clear, uncropped copies of each document, so the check is not held up by a file that cannot be read.
Sign out on any device you share
Sign out whenever you leave a device that other people use, such as a shared family computer or a library terminal. A session can end when the connection drops or the browser closes, and then you need to sign in again. Anyone else at that device can also reach an account that is still open. Do not leave your account signed in on a borrowed phone, and do not let a friend play on your session. If you suspect someone used your account, change your password, then check the history for activity you do not recognise. Miamiclub Casino staff never ask for your password, whether by phone, chat or email, so treat any such request as a warning sign.